Use cases
Operations are surrounded by repetitive communication your team does by hand today. Each of these processes is automated by the same system, in whatever channel each person uses.
Confirmed appointments and deliveries
Schedules deliveries, visits and pickups, confirms the day before and reschedules if needed — no phone tag.
Proactive order tracking
"Where’s my order?" answered before they ask: dispatch, delay or issue alerts with the real data from your system.
Documents that come back on their own
Chases the signed delivery note or missing receipt and files it with the order when it arrives.
Due dates and payment status
Reminds of invoices about to fall due and warns your rep before accepting a big order from someone who owes.
Qualified inbound calls
The AI worker answers, resolves the routine and passes what’s worth money to your team, with the context done.
Quotes that don’t go cold
Follows up on quotes with no reply and flags when the customer starts moving again.
Fault reports and incidents
Captures the full report first time (what, where, urgency, photo), opens the ticket and coordinates the technician’s appointment.
The reordering no one watches
If a customer who used to buy monthly hasn’t ordered in seven weeks, your team knows today — not once they’re buying elsewhere.
Already have an ordering site and they still call? Your portal isn’t the problem — the channel was.
It’s normal: most people browse online but still order by phone, WhatsApp or email from the person they trust.
The system handles those channels and records the order just as if it had come through the site: same catalog, same pricing, same system. You stop choosing between "use the site" and "call us": every path ends in the same place, with nothing typed twice.